NEW YORK — August 16, 2023 – VTS, the commercial real estate industry’s only technology platform that unifies owners, operators, brokers, and tenants to capitalize on opportunities revealed in every square foot of their properties, today announced that it has promoted Sachin Shah as the company’s new Chief Customer Officer. This is the first time VTS has appointed a CCO as part of the executive leadership team, underscoring VTS’ commitment to client centricity and value. The announcement comes as VTS has made a number of recent major investments, including the launch of VTS Activate in May, the company’s new tenant experience platform which has already emerged as the leading solution for the industry.
Shah, an accomplished customer success executive with 25 years of experience, has a proven track record for delivering enterprise software and services for on-prem, SaaS, and hybrid solutions for both mature and emerging software companies. Shah, who has been with VTS since January 2022, previously served as Senior Vice President of Customer Success. Prior to joining VTS, Shah served as Senior Vice President of Customer Success and Support at Medidata Solutions – a New York-based life sciences technology company. Previously, Shah spent 18 years at IBM. Throughout his career, Shah has built his expertise in roles spanning product management, engineering, professional services, sales, support, and customer success.
In his new role at VTS, he is leading all of Customer Success, which includes onboarding, implementation, advisory, support, as well as training – and will be responsible for enhancing client satisfaction and performance with the VTS Platform and creating a repeatable system to improve value, adoption, and portfolio outcomes for clients. Additionally, Shah is focused on unlocking more client value by building professional services applicable across the client’s journey and all VTS products.
“In his time at VTS, Sachin has proven to be a highly valuable asset to our customers by partnering with them to drive the most value from the VTS Platform and ensuring they have a best-in-class experience,” said Nick Romito, CEO of VTS. “With his extensive software, service, and technology background, as well as experience collaborating across organization teams, Sachin will be instrumental in continuing to nurture VTS’ growth while ensuring the company is best positioned to serve the needs of our customers. He stood out as a clear choice for our new Chief Customer Officer and was undoubtedly the best fit for the role.”
“As I embrace my new role as Chief Customer Officer, I look forward to not only leading the Customer Success team, but continuing to collaborate across the company to ensure we cohesively deliver the best experience and products possible for our customers,” said Sachin Shah, CCO of VTS. “Leading SaaS organizations that achieve exceptional client results and revenue growth recognize the significance of a multi-disciplinary focus on customer success. My aim is to surface the direct connections between each role at VTS and its impact on the client experience. I look forward to continuing to be a meaningful partner to the clients we serve and helping them solve pain-points in their business through our technology.”
VTS continues to experience rapid growth across its platform, and is actively hiring within various roles throughout the organization. Visit vts.com/platform to learn more, and vts.com/careers to view open roles.
About VTS
VTS is the commercial real estate industry’s only technology company that unifies owners, operators, brokers, and tenants in a single platform to capitalize on opportunities revealed in every square foot of their properties. In 2013, VTS revolutionized the commercial real estate industry’s leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party data source in the industry, transforming how strategic decisions are made and executed by CRE professionals across the globe.
With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every business stakeholder in commercial real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 12 billion square feet of office, retail, and industrial space is managed through our platform worldwide. VTS’ user base includes over 45,000 CRE professionals and industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. To learn more about VTS, and to see our open roles, visit www.vts.com.